A task takes unusually long
Open the existing run through active processes or history. Record its status, start time and project or chat identifier. Processing may continue after a connection interruption, so repeated submission is not a reliable recovery method.
Empty or incomplete preview
For NUI, check the HTML entry, included assets and opening state. For clothing or vehicles, check the model, texture files and selected variant. Importing individual files can omit required related content. Compare with the complete source package.
Key terms
Session: one related work history. Workspace: project context with associated content. Resource: a file package for the project. Diff: a comparison of file states. Validation: specific technical checks whose scope depends on the tool.
Drawable: the model selection for a clothing piece. Texture variant: an alternative surface for that piece. UV: image-to-model mapping. Rig: the link between a model and its movement structure. Livery: designed vehicle texture. NUI: an HTML-based game interface.
A useful bug report
- Include the platform, tool, session and affected file or variant.
- Describe the steps, expected result and actual result.
- Include the exact error and a relevant screenshot.
- Remove credentials and private keys. Share original files only through the intended protected channel.