Use the correct account
The platforms use the connected VelonLabs account access. Use the provided sign-in and handoff flows. If a page shows no projects, first check your sign-in, account and selected workspace. Public documentation does not make project files public.
Roles and memberships
Project access and available changes depend on permissions. Use invitations and roles instead of shared passwords. A GitHub connection, workspace and connected server can have different access requirements.
Understand usage
AI tasks and selected processing steps may use credits. The relevant interface shows options, notices and final usage. A provisional reservation holds capacity or credit for the task; it is not the final charge.
Handle uncertainty
- Check the existing history and task identifier.
- Compare reservation, status and final usage rather than treating missing information as zero.
- Do not resubmit the same task while acceptance is unclear.
- For discrepancies, contact support with the identifier, time and visible message.