Terms of use

These terms apply to the VelonLabs offering on velonlabs.io and connected account, chat, workspace and tool features. Your contracting party is XDEVIO DIGITAL Ltd., bul. Saborni No. 27, 9000 Varna, Bulgaria, VAT ID BG208960082, [email protected] (full details in the legal notice). Connected VelonLabs domains belong to the same provider. Separately commissioned development or consulting projects also follow their agreed project terms. Conflicting customer terms apply only with express agreement.
The offering addresses consumers (§ 13 BGB) and businesses (§ 14 BGB); statutory consumer rights remain intact. Paid contracts require legal adulthood and capacity or valid representation. Features expressly reserved for professional or business users are subject to the notice presented before use.

VelonLabs provides the AI, file and workspace features made available to you. velonlabs.dev principally offers AI Chat and Agent Mode, velonlabs.app the prop, clothing, vehicle and NUI editors, and velonlabs.io connected account/workspace surfaces, information and project offerings. Included features, limits and quotas follow the description at purchase and the individual feature. Planned or unavailable features are not promised contractual deliverables.
AI responses, source code, models, textures and design suggestions may contain errors, incomplete results, vulnerabilities and third-party rights. A generated draft alone does not promise originality, legal protection, error-free execution or suitability for a particular FiveM/server environment. Results require competent review and testing before production use, including compatibility, security, licences, rigs, fit and necessary disclosures. Statutory defect and liability rules remain intact; individually agreed deliverables take precedence.
The privacy policy explains processing and service providers. Merely opening an editor or preview does not order a paid AI job.

Where free features, previews, initial credits or trials are offered, their stated limits apply. There is no entitlement to permanently free AI use. Free access does not automatically become a paid subscription without a separate paid order. Free grants follow the stated conditions per person; duplicate accounts to repeatedly obtain them are prohibited. Technical abuse checks and complaint options are described in the privacy policy. Refusal of a free initial grant does not automatically remove paid or lawfully earned balances.

These additional rules apply to the offered Agent Mode, in particular at velonlabs.dev/agent. “Agent Mode included” in a plan overview means access to the feature is included without a separate Agent access subscription. It does not mean unlimited execution or an additional free credit allowance. The prices, allowances and contractual terms shown at the time of ordering remain applicable.

Agent tasks are billed in credits based on recorded AI usage. One task may involve several processing steps; consumption depends particularly on context size and generated output. The cost of a single AI chat message therefore does not predict the cost of an Agent task. Chargeable work already performed may consume credits even when a task is stopped or does not achieve the desired result. Provider-reported discounts for reused input are reflected under the applicable credit rules; unreported consumption is not estimated and the same usage is not billed twice. Statutory rights concerning defects, withdrawal and refunds remain unaffected.

The tenant’s effective monetization settings determine the billing source. With end-user monetization disabled, usage is paid from the bot operator’s credit pool; with end-user billing enabled, the user running the task is charged. VelonLabs uses end-user billing. At VelonLabs, regular access to Agent Mode is available from Starter. During the advertised introduction, accounts without a subscription can use Agent Mode, personal workspaces and editors with existing credits up to a shared limit of 1,500 credits per calendar month. Buying credits does not increase this limit. Team and SSH retain their respective subscription requirements. After the introduction, the displayed plan conditions apply. With end-user billing enabled, Agent tasks are charged to the personal credit balance of the user running the task. This also applies to shared workspaces and repositories: the workspace owner or bot operator does not pay for other members’ usage. Available personal plan credits are used before personal bonus/start credits and then extra credits. Sufficient credits are reserved before each model call; recorded actual usage is charged and unused reservations are released. No further chargeable model calls are started without sufficient personal credits. Resource-related waiting times are possible; access does not guarantee a fixed number of concurrent agents or a completion time.

Users may provide only files and repository content for which they have the necessary usage and access rights and a legal basis for processing personal data. The Agent can read and modify files and execute commands in the instructed workspace. Necessary content is transmitted to the AI provider for processing. Credentials, production secrets and unnecessary personal or specially protected data should be removed beforehand. Rights in supplied content remain with their holders; processing is limited to providing the service.

GitHub is optional; standalone workspaces are available without a repository. Connections operate within granted repository and App permissions. Commit, push, pull-request and invitation actions may transmit data to GitHub and, depending on repository visibility, to others. Users review changes and permissions before authorizing them and before production use. AI output can be incorrect; existing statutory rights and liability provisions remain unaffected.

Sharing a workspace covers its files and past and future chats. Viewers can read them; Editors can also initiate tasks and authorized write actions. Chat creators are identified by display name. The sharing user must have authority to share the content with the selected members. Removing a member from VelonLabs does not automatically remove separate GitHub, team or organization rights and cannot retrieve copies already received.

Stopping an Agent, disconnecting GitHub or hiding/deleting a workspace entry does not fully erase its saved chats and file checkpoints. Details of processing, recipients, retention and data-subject rights are set out in the Agent Mode, workspaces and integrations section of the Privacy Policy.

Connecting your own server is available from Pro. Users explicitly confirm their authority and allow discovery, backup and import of the selected project. Editing takes place in an isolated workspace. Server deployments and resource actions require separate confirmation. A project backup and manifest are created on the customer server before file publication; this is not a complete system or database backup. Users review changes and maintain appropriate independent backups. Conflicts or connection loss can require manual recovery. SSH discovery and file operations incur no AI credits; actual Agent tasks are billed as described above. Statutory rights and liability provisions remain unaffected.

Agent Mode privacy

The prices, plan features, quotas, duration and billing periods displayed before ordering apply. Order confirmations and invoices document the purchased conditions. Consumer prices include applicable VAT. Access through another VelonLabs domain does not create a second purchase contract or another balance. Associated credits can be used across verified surfaces of the same offering; transfer to unrelated customer accounts or cash withdrawal is not provided.
An AI/Agent/tool job may include several priced calls for context processing, planning, generation, review and corrections. Actual usage depends on the task, scope, selection and output. “Included” means feature access within the plan, not unlimited AI use. Displayed reservations secure possible billing and differ from final charges. Completed billable intermediate steps may incur usage even if a later step is stopped or fails. Statutory refund and defect rights remain intact. Only recorded, attributable usage may be billed; unused reservations must be released according to reconciliation.
Monthly plan credits are provided on the agreed billing cycle. Unused plan credits expire at the end of that period and do not roll over. Annual plans provide monthly quotas in twelve monthly instalments. Separately purchased extra credits are unaffected and do not expire. Free or promotional grants follow the terms displayed before grant. Manual editor changes and exports are charged only where a price is expressly displayed and a paid job ordered.

You must not bypass access controls, usage limits or billing, use other people’s accounts or balances, or obtain paid features through manipulated jobs, previews or duplicate grants. Automated access is permitted only within authorised features and stated limits. Spam, malicious code and excessive load impairing the service are prohibited. Do not share credentials; grant project access through supported roles. Abusive use may lead to restrictions after appropriate review. Objections and complaints may be sent to the provider; mandatory rights remain intact.

Subscriptions run for the monthly or annual period agreed at checkout and renew for the agreed billing period unless cancelled. You can cancel at the end of the current period using account management or the cancellation page. Access remains until the period ends; monthly plan credits end with their billing period, while separately purchased extra credits remain. Termination for cause remains available.
Account deletion, plan cancellation, project archiving and disconnecting an integration have different effects. Disconnecting an integration does not automatically cancel a subscription. Saved chats, files and shared workspaces follow the privacy and erasure notices; statutory retention remains applicable.

Outside statutory rights, services already performed according to contract do not become free retrospectively. Exceptions and goodwill policies are stated for the relevant offering. For demonstrably unused credit packs within 14 days of purchase, a refund may be requested under the published credit-pack policy. Report unattributable, duplicate or clearly incorrect charges to the provider with job, time and account details; do not send passwords or payment secrets. We review job/usage records and correct unjustified charges.
This does not exclude statutory withdrawal, defect rights, refunds following justified termination or other mandatory consumer rights. Crediting a balance or beginning a service alone does not remove these rights. Withdrawal is explained in § 12 and the withdrawal notice.

You may supply only files, images, models, resources and repository contents for which you have the necessary use, access and processing rights. This includes trademarks, clothing packs, vehicle models, personal data, customer code and secrets. A free preview or AI output does not grant rights to underlying third-party material. Respect open-source, game, asset and other licence terms. Supply only necessary job context and back up your originals.
Unlawful content, malware, unauthorised access, fraud, discrimination and applications described in the acceptable use policy are prohibited. AI outputs do not replace professional, medical, legal or safety-critical decisions. When publishing or providing results to others you are responsible for necessary review, privacy notices, disclosures and lawful use. The provider’s statutory duties remain intact.

The VelonLabs domains are offerings of the same controller; shared sign-in, storage and credits do not create joint controllership between different companies behind these brands. Roles in customer projects, shared workspaces or external integrations depend on who determines purposes and means. People supplying other people’s data are responsible for lawful collection and disclosure and the necessary information. Where we process personal data solely on a customer’s documented instructions, an Art. 28 GDPR agreement is required before processing; the relevant document and information about technical and organisational measures may be requested. Where purposes and means are actually determined jointly, an Art. 26 GDPR arrangement is required. A connection alone does not replace this assessment. See responsibility and collaboration.

Consumers generally have a fourteen-day withdrawal right for applicable distance contracts. The full withdrawal notice and model form form part of these terms. Businesses have no statutory consumer withdrawal right. Services and digital content have different conditions for early expiry; immediate account activation or subscription purchase alone does not remove the right. Necessary express consent, acknowledgements and contract confirmations must be obtained separately during the relevant ordering process. Statutory defect rights remain intact.

The following additional conditions apply only to individually commissioned project services. They do not create extra obligations for ordinary AI/tool jobs. Expressly agreed project terms take precedence for their particular project; mandatory consumer and defect rights and § 12 remain intact.

4. Contract Formation

A binding contract for Services is formed when:

• The Client submits a project inquiry and receives a written quotation or proposal from the Operator
• The Client accepts the quotation in writing (email confirmation is sufficient)
• Or when both parties sign a separate Project Agreement

Quotations are non-binding and valid for 14 days from the date of issue unless otherwise stated.

4.1 Taxes & VAT

All prices displayed on this Website are gross prices including the statutory Value Added Tax (VAT/MwSt.) of 19% unless explicitly stated otherwise. The VAT will be stated separately on the invoice.

• For German consumers (B2C): The final price including VAT will be confirmed before contract formation. The statutory VAT rate of 19% applies to all services performed within Germany
• For EU business clients (B2B): Business clients within the European Union who provide a valid VAT identification number may be eligible for the reverse charge mechanism pursuant to §13b UStG
• For non-EU clients: Clients located outside the European Union may be responsible for any local taxes, import duties, or similar charges applicable in their jurisdiction

5. Scope of Services & Deliverables

The scope of each project is defined in the respective quotation or Project Agreement. This typically includes a description of the work, technical specifications, estimated timeline, number of included revision rounds, and pricing.

Revisions

Unless otherwise specified, each project includes up to two (2) rounds of revisions at no additional cost. Revisions must be within the originally agreed scope. Additional revisions or scope changes will be quoted separately.

6. Client Obligations

The Client agrees to:

• Provide all necessary materials, content, access credentials, and information in a timely manner
• Respond to questions and feedback requests within a reasonable timeframe (typically 5 business days)
• Ensure that all materials provided do not infringe third-party intellectual property rights
• Review and approve Deliverables within the agreed timeline

7. Pricing & Payment

7.1 Payment Structure

• Projects under €500: Full payment upon completion
• Projects €500 – €2,000: 50% upfront deposit, 50% upon completion
• Projects over €2,000: 30% upfront deposit, milestone-based payments, final payment upon completion

7.2 Invoicing

Invoices are issued electronically (PDF via email) and comply with German invoicing requirements (§14 UStG). Invoices are due within 14 days unless otherwise agreed.

7.3 Late Payment

In case of late payment, the Operator reserves the right to:

• Charge late payment interest at the statutory rate (§288 BGB)
• Suspend ongoing work until outstanding payments are settled
• Withhold Deliverables and source code until full payment is received

7.4 Currency

All prices are quoted in Euros (€) unless otherwise agreed.

9. Intellectual Property

9.1 Work Product

Upon full payment, the Client receives full ownership and usage rights to the custom Deliverables. Until full payment, all rights remain with the Operator (retention of title, §449 BGB).

9.2 Pre-existing & Third-party Components

Projects may incorporate:

• Pre-existing code owned by the Operator — licensed to the Client for use within the project scope
• Open-source components — subject to their respective licenses (MIT, Apache, GPL, etc.)
• Third-party services or APIs — subject to the respective provider’s terms

9.3 Portfolio Usage

The Operator retains the right to display completed projects (or anonymized excerpts) in their portfolio unless the Client explicitly requests confidentiality in writing.

9.4 Website Content & Media

All images, graphics, text, logos, and other content published on velonlabs.io are the intellectual property of Velon Labs / XDEVIO DIGITAL Ltd. and are protected by applicable copyright laws. Reproduction, distribution, modification, or any use of this content without prior written permission is strictly prohibited. Unauthorized use may result in legal action.

9.5 Digital Content & Store Purchases

Standalone scripts and digital products (“Digital Content”) available through the Velon Labs Tebex store are subject to the following additional terms:

• Digital Content is sold through Tebex Limited (trading as Tebex), which acts as the merchant of record. All purchases are additionally subject to Tebex’s Terms of Sale
• Upon purchase and payment, the buyer receives a non-exclusive, non-transferable license to use the Digital Content on their own FiveM server(s)
• Resale, redistribution, sublicensing, or sharing of the Digital Content (including source code) is strictly prohibited
• Modification of the Digital Content for personal use on the buyer’s own server is permitted; distribution of modified versions is prohibited
• Lifetime updates are included at no additional cost for the originally purchased product, subject to continued availability
• Support is provided via Discord for installation and configuration issues

The right of withdrawal for Digital Content expires upon delivery (download/access) if the consumer gave prior express consent and acknowledged the loss of the right of withdrawal before delivery began (see Section 8.4).

10. Warranty & Support

The Operator provides bug fixes for defects within 30 days after final delivery at no additional cost. After this period, support can be arranged under a separate agreement.

Security Disclaimer

While the Operator follows industry practices for secure development, no system can be guaranteed to be completely free of vulnerabilities. Clients are responsible for maintaining appropriate security practices, backups, and monitoring after delivery.

12. Confidentiality

Both parties agree to treat all non-public information exchanged during the project as confidential. Confidentiality obligations survive termination for 2 years.

13. Backup Responsibility

The Client is responsible for maintaining backups of all systems, data, and infrastructure. The Operator shall not be liable for data loss resulting from server failure, software malfunction, or external incidents after project delivery.

14. Platform & Trademark Disclaimer

This Website and the services may reference third-party software platforms including but not limited to:

• FiveM
• Grand Theft Auto V (GTA V)
• Rockstar Games / Take-Two Interactive
• ESX Framework

All product names, trademarks, and registered trademarks are the property of their respective owners. The Operator is not affiliated with, endorsed by, or officially connected with any of the aforementioned companies. References are made solely for describing development services and technical compatibility.

15. AI-Assisted Development

The Operator may use AI-assisted development tools as part of the development workflow. The Operator remains responsible for the final integration, review, and quality assurance of all Deliverables.

Sections 6, 6a, 10 and 12 of these terms also govern termination, statutory refunds, withdrawal and liability for project services. On termination, advance payments are reconciled considering work performed and mandatory statutory claims.