Terms of Service

1. Scope & Definitions

These Terms of Service (“Terms”) govern the use of the website velonlabs.io (“the Website”) and any development, consulting, or infrastructure services (“Services”) provided by:

Alexander Sadomsky (Sole Proprietor)
c/o IP-Management #42121
Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany
VAT ID: DE454774827
Email: [email protected]

“Client” refers to any individual or entity engaging the Operator for Services. “Deliverables” refers to all work products created as part of a project engagement. “Project Agreement” refers to any individual written agreement for a specific project.

By using this Website or engaging the Operator for Services, you agree to these Terms.

2. Website Use

The Website serves as an information and service platform for FiveM server performance, security, and development services. Browsing the Website or submitting a contact inquiry does not create a binding contract for Services.

3. User Obligations

When using this Website, you agree to:

• Use the Website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the Website, server, or connected systems
• Not transmit malicious code, spam, or harmful content through any form or communication channel
• Not use automated tools (bots, scrapers) in a manner that degrades performance or availability
• Not misrepresent your identity when using the contact form

4. Contract Formation

A binding contract for Services is formed when:

• The Client submits a project inquiry and receives a written quotation or proposal from the Operator
• The Client accepts the quotation in writing (email confirmation is sufficient)
• Or when both parties sign a separate Project Agreement

Quotations are non-binding and valid for 14 days from the date of issue unless otherwise stated.

4.1 Taxes & VAT

All prices displayed on this Website are gross prices including the statutory Value Added Tax (VAT/MwSt.) of 19% unless explicitly stated otherwise. The VAT will be stated separately on the invoice.

• For German consumers (B2C): The final price including VAT will be confirmed before contract formation. The statutory VAT rate of 19% applies to all services performed within Germany
• For EU business clients (B2B): Business clients within the European Union who provide a valid VAT identification number may be eligible for the reverse charge mechanism pursuant to §13b UStG
• For non-EU clients: Clients located outside the European Union may be responsible for any local taxes, import duties, or similar charges applicable in their jurisdiction

5. Scope of Services & Deliverables

The scope of each project is defined in the respective quotation or Project Agreement. This typically includes a description of the work, technical specifications, estimated timeline, number of included revision rounds, and pricing.

Revisions

Unless otherwise specified, each project includes up to two (2) rounds of revisions at no additional cost. Revisions must be within the originally agreed scope. Additional revisions or scope changes will be quoted separately.

6. Client Obligations

The Client agrees to:

• Provide all necessary materials, content, access credentials, and information in a timely manner
• Respond to questions and feedback requests within a reasonable timeframe (typically 5 business days)
• Ensure that all materials provided do not infringe third-party intellectual property rights
• Review and approve Deliverables within the agreed timeline

7. Pricing & Payment

7.1 Payment Structure

• Projects under €500: Full payment upon completion
• Projects €500 – €2,000: 50% upfront deposit, 50% upon completion
• Projects over €2,000: 30% upfront deposit, milestone-based payments, final payment upon completion

7.2 Invoicing

Invoices are issued electronically (PDF via email) and comply with German invoicing requirements (§14 UStG). Invoices are due within 14 days unless otherwise agreed.

7.3 Late Payment

In case of late payment, the Operator reserves the right to:

• Charge late payment interest at the statutory rate (§288 BGB)
• Suspend ongoing work until outstanding payments are settled
• Withhold Deliverables and source code until full payment is received

7.4 Currency

All prices are quoted in Euros (€) unless otherwise agreed.

8. Cancellation & Refunds

8.1 Cancellation by Client

The Client may cancel a project at any time by written notice. In case of cancellation:

• The Client is responsible for payment of all work completed up to the date of cancellation
• The upfront deposit is non-refundable
• Any Deliverables produced up to the cancellation date will be provided upon payment of outstanding amounts

8.2 Right of Withdrawal (Consumers)

If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession) within the European Union, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us:

Alexander Sadomsky
c/o IP-Management #42121
Ludwig-Erhard-Str. 18, 20459 Hamburg, Germany
Email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8.3 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the Services begin during the withdrawal period, you shall pay us an amount proportional to what has been provided until you communicated your withdrawal from this contract, in comparison with the full coverage of the contract.

8.4 Early Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely in the following cases:

• For services: if the service has been fully performed and performance began with the consumer’s prior express consent and acknowledgment that the right of withdrawal will be lost upon complete performance of the contract (§356(4) BGB)
• For digital content not supplied on a physical medium: if the Operator has begun performance and the consumer (a) gave prior express consent to begin performance before the end of the withdrawal period, (b) acknowledged the resulting loss of the right of withdrawal, and (c) the Operator provided confirmation thereof on a durable medium (§356(5) BGB)

8.5 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

9. Intellectual Property

9.1 Work Product

Upon full payment, the Client receives full ownership and usage rights to the custom Deliverables. Until full payment, all rights remain with the Operator (retention of title, §449 BGB).

9.2 Pre-existing & Third-party Components

Projects may incorporate:

• Pre-existing code owned by the Operator — licensed to the Client for use within the project scope
• Open-source components — subject to their respective licenses (MIT, Apache, GPL, etc.)
• Third-party services or APIs — subject to the respective provider’s terms

9.3 Portfolio Usage

The Operator retains the right to display completed projects (or anonymized excerpts) in their portfolio unless the Client explicitly requests confidentiality in writing.

9.4 Website Content & Media

All images, graphics, text, logos, and other content published on velonlabs.io are the intellectual property of Velon Labs / Alexander Sadomsky and are protected by applicable copyright laws. Reproduction, distribution, modification, or any use of this content without prior written permission is strictly prohibited. Unauthorized use may result in legal action.

9.5 Digital Content & Store Purchases

Standalone scripts and digital products (“Digital Content”) available through the Velon Labs Tebex store are subject to the following additional terms:

• Digital Content is sold through Tebex Limited (trading as Tebex), which acts as the merchant of record. All purchases are additionally subject to Tebex’s Terms of Sale
• Upon purchase and payment, the buyer receives a non-exclusive, non-transferable license to use the Digital Content on their own FiveM server(s)
• Resale, redistribution, sublicensing, or sharing of the Digital Content (including source code) is strictly prohibited
• Modification of the Digital Content for personal use on the buyer’s own server is permitted; distribution of modified versions is prohibited
• Lifetime updates are included at no additional cost for the originally purchased product, subject to continued availability
• Support is provided via Discord for installation and configuration issues

The right of withdrawal for Digital Content expires upon delivery (download/access) if the consumer gave prior express consent and acknowledged the loss of the right of withdrawal before delivery began (see Section 8.4).

10. Warranty & Support

The Operator provides bug fixes for defects within 30 days after final delivery at no additional cost. After this period, support can be arranged under a separate agreement.

Security Disclaimer

While the Operator follows industry practices for secure development, no system can be guaranteed to be completely free of vulnerabilities. Clients are responsible for maintaining appropriate security practices, backups, and monitoring after delivery.

11. Limitation of Liability

To the fullest extent permitted by German law:

• Total liability is limited to the total fees paid for the specific project
• The Operator is not liable for indirect, incidental, or consequential damages
• The Operator is not liable for damages arising from the Client’s failure to maintain backups

These limitations do not apply to damages arising from injury to life, body, or health, or from intentional or grossly negligent conduct (§§309 Nr. 7, 276 BGB).

12. Confidentiality

Both parties agree to treat all non-public information exchanged during the project as confidential. Confidentiality obligations survive termination for 2 years.

13. Backup Responsibility

The Client is responsible for maintaining backups of all systems, data, and infrastructure. The Operator shall not be liable for data loss resulting from server failure, software malfunction, or external incidents after project delivery.

14. Platform & Trademark Disclaimer

This Website and the services may reference third-party software platforms including but not limited to:

• FiveM
• Grand Theft Auto V (GTA V)
• Rockstar Games / Take-Two Interactive
• ESX Framework

All product names, trademarks, and registered trademarks are the property of their respective owners. The Operator is not affiliated with, endorsed by, or officially connected with any of the aforementioned companies. References are made solely for describing development services and technical compatibility.

15. AI-Assisted Development

The Operator may use AI-assisted development tools as part of the development workflow. The Operator remains responsible for the final integration, review, and quality assurance of all Deliverables.

16. Data Protection

The processing of personal data is governed by our Privacy Policy. When processing Client data as part of a project, the Operator acts as a data processor on behalf of the Client. A separate Data Processing Agreement (DPA) will be provided where required under Art. 28 GDPR.

17. Force Majeure

Neither party shall be liable for delays or failures resulting from circumstances beyond their reasonable control, including natural disasters, pandemics, government actions, cyberattacks, or internet outages.

18. Severability

If any provision of these Terms is held to be invalid, the remaining provisions shall continue in full force and effect.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for B2B disputes is Hamburg, Germany. For consumer contracts, mandatory consumer protection provisions remain unaffected.

20. Dispute Resolution

The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr/. The Operator is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

21. Modifications

The Operator reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. For existing engagements, the Terms in effect at the time of contract formation apply.

22. Contact

For questions about these Terms, please contact:
[email protected]