End-user terms
Legal information for VelonLabs, connected workspaces and project services. · Updated:
Contents
1. Scope and contracting party
These terms apply to the VelonLabs offering on velonlabs.io and connected account, chat, workspace and tool features. Your contracting party is XDEVIO DIGITAL Ltd., bul. Saborni No. 27, 9000 Varna, Bulgaria, VAT ID BG208960082, [email protected] (full details in the legal notice). Connected VelonLabs domains belong to the same provider. Separately commissioned development or consulting projects also follow their agreed project terms. Conflicting customer terms apply only with express agreement.
The offering addresses consumers (§ 13 BGB) and businesses (§ 14 BGB); statutory consumer rights remain intact. Paid contracts require legal adulthood and capacity or valid representation. Features expressly reserved for professional or business users are subject to the notice presented before use.
2. AI features and results
VelonLabs provides the AI, file and workspace features made available to you. velonlabs.dev principally offers AI Chat and Agent Mode, velonlabs.app the prop, clothing, vehicle and NUI editors, and velonlabs.io connected account/workspace surfaces, information and project offerings. Included features, limits and quotas follow the description at purchase and the individual feature. Planned or unavailable features are not promised contractual deliverables.
AI responses, source code, models, textures and design suggestions may contain errors, incomplete results, vulnerabilities and third-party rights. A generated draft alone does not promise originality, legal protection, error-free execution or suitability for a particular FiveM/server environment. Results require competent review and testing before production use, including compatibility, security, licences, rigs, fit and necessary disclosures. Statutory defect and liability rules remain intact; individually agreed deliverables take precedence.
The privacy policy explains processing and service providers. Merely opening an editor or preview does not order a paid AI job.
3. Balances, plans and jobs
The prices, plan features, quotas, duration and billing periods displayed before ordering apply. Order confirmations and invoices document the purchased conditions. Consumer prices include applicable VAT. Access through another VelonLabs domain does not create a second purchase contract or another balance. Associated credits can be used across verified surfaces of the same offering; transfer to unrelated customer accounts or cash withdrawal is not provided.
An AI/Agent/tool job may include several priced calls for context processing, planning, generation, review and corrections. Actual usage depends on the task, scope, selection and output. “Included” means feature access within the plan, not unlimited AI use. Displayed reservations secure possible billing and differ from final charges. Completed billable intermediate steps may incur usage even if a later step is stopped or fails. Statutory refund and defect rights remain intact. Only recorded, attributable usage may be billed; unused reservations must be released according to reconciliation.
Monthly plan credits are provided on the agreed billing cycle. Unused plan credits expire at the end of that period and do not roll over. Annual plans provide monthly quotas in twelve monthly instalments. Separately purchased extra credits are unaffected and do not expire. Free or promotional grants follow the terms displayed before grant. Manual editor changes and exports are charged only where a price is expressly displayed and a paid job ordered.
4. Term and cancellation
Subscriptions run for the monthly or annual period agreed at checkout and renew for the agreed billing period unless cancelled. You can cancel at the end of the current period using account management or the cancellation page. Access remains until the period ends; monthly plan credits end with their billing period, while separately purchased extra credits remain. Termination for cause remains available.
Account deletion, plan cancellation, project archiving and disconnecting an integration have different effects. Disconnecting an integration does not automatically cancel a subscription. Saved chats, files and shared workspaces follow the privacy and erasure notices; statutory retention remains applicable.
5. One account per person
Free start credits and one-off bonus credits (e.g. for linking Discord) are granted only once per person and bot. Creating multiple accounts, or repeatedly deleting and recreating accounts to obtain free credits more than once (duplicate / multi- account abuse), is not permitted.
To prevent abuse, technical signals are evaluated — including normalised email addresses, network/IP patterns and a device identifier of your browser. If another, already-rewarded account of the same bot is detected on the same device, the additionally created account may be blocked. The first, regular account is not affected.
Affected users see a corresponding notice ("account blocked"). If you believe a block is unjustified (e.g. because several people share the same device), please contact the Bot Operator via the contact email shown in the Imprint. This rule solely serves the fair distribution of free quotas and does not limit statutory rights (e.g. the right of withdrawal for purchases).
6. Prohibited inputs
Please do not use the bot for the following purposes. Violations are automatically detected, logged and may lead to a suspension of your account by the Bot Operator or by VelonLabs.
- Illegal content: instructions for crimes, drug synthesis, weapons manufacturing, hacking tools, child sexual abuse material, extremism.
- Hate and discrimination: incitement to violence, insults based on race, religion, gender, sexual orientation, disability.
- Self-harm: instructions on suicide, self-injury or eating disorders. If you are in a crisis, please contact your local crisis hotline.
- Personal data of third parties: attempts to make the bot disclose private data of other people.
- Spam, advertising, automated mass requests.
- Prompt injection: attempts to bypass or override the safety or topic instructions of the bot.
- Reverse engineering of the platform, the models or the bot's knowledge data.
See our full Acceptable Use Policy for more details.
7. File and image uploads
Some bots allow uploading files or images (e.g. as a chat attachment or for inserting into generated scripts via the Live Simulation). The following additionally applies:
- Rights to the content: You may only upload files and images for which you hold the necessary rights (copyright, trademark, licences, personality rights of depicted persons). By uploading you confirm this.
- Prohibited content: Illegal, harmful, violent or discriminatory content as well as malicious code are prohibited — the rules from section 4 also apply to uploads.
- Storage and further use: Uploaded images that you have inserted into a generated script are stored and become part of the generated code and the ZIP download. You decide where you use these files afterwards.
- Liability: You alone are responsible for uploaded content and its use. Neither the Bot Operator nor VelonLabs check uploads for third-party rights; an automated basic malware scan does not replace a content review.
- Limits: The maximum file size depends on the Bot Operator's plan and is shown to you during upload.
8. Data and saved history
For AI requests, we process inputs, selected files and images, necessary conversation and knowledge context, responses and their association with the account and project to perform the task (Art. 6(1)(b) GDPR). Saved history allows work to resume. Separate collaboration notices apply when content is shared.
A task may involve several AI service providers. Their use depends on the requested feature and selected settings. The provider overview describes recipients, data categories, regions and differing retention and training conditions. We do not use content to train our own AI models.
For safety moderation, OpenAI may review necessary input and output excerpts, with limited logging of flagged content (Art. 6(1)(f) and, where applicable, (c) GDPR). Complaints and disputed restrictions may be reviewed by a person. Other people’s data require a valid legal basis and the necessary information to those people.
9. Report an answer or abuse
If the bot gives you an answer that you consider wrong, harmful or legally problematic, you can report it to the Bot Operator via the "⚑ report" button below each bot answer. The Bot Operator should respond within 48 hours (this is contractually agreed with VelonLabs).
If the Bot Operator does not respond, or if you suspect that a bot is being systematically misused (e.g. for distributing illegal content), you can contact VelonLabs directly at [email protected] or via our Incident Reporting page.
10. Withdrawal and statutory rights
Consumers generally have a fourteen-day withdrawal right for applicable distance contracts. The full withdrawal notice and model form form part of these terms. Businesses have no statutory consumer withdrawal right. Services and digital content have different conditions for early expiry; immediate account activation or subscription purchase alone does not remove the right. Necessary express consent, acknowledgements and contract confirmations must be obtained separately during the relevant ordering process. Statutory defect rights remain intact.
11. Liability
(1) VelonLabs is liable without limitation for intent and gross negligence, injury to life/body/health, claims under the Product Liability Act, and fraudulently concealed defects.
(2) For simple negligence, VelonLabs is liable only for breach of essential contractual obligations (“cardinal duties”) and limited in amount to typical, foreseeable damage.
(3) Essential contractual obligations are those whose fulfillment is necessary for the proper performance of the contract.
(4) Liability for simple negligence is limited in amount to the typical, foreseeable damage; as a monetary guideline, the fees paid in the last twelve months generally apply. Any liability beyond this for simple negligence is excluded, unless paragraph 1 mandatorily provides otherwise.
(5) Data loss: Liability is limited to the typical recovery effort assuming regular backup creation.
(6) Liability for lost profit, lost savings, indirect and consequential damages is excluded for simple negligence.
(7) The above limitations also apply to the personal liability of employees, representatives and vicarious agents.
(8) Indemnification by VelonLabs: VelonLabs indemnifies the Customer against justified third-party claims based on the fact that the contractual use of the platform itself — but not the content introduced by the Customer or its configuration — infringes third-party rights. This requires that the Customer informs VelonLabs of the claims without undue delay, makes no admissions, and leaves the legal defense and settlement negotiations to VelonLabs.
12. Changes and contact
We update this policy when features or processing change. The date above and the local version at velonlabs.io/privacy identify the applicable text. Material changes are notified to affected account holders according to statutory and contractual requirements. Additional notices are available through the linked legal pages. Information and applicable safeguards may be requested from the provider without starting a paid AI job.