Withdrawal
Legal information for VelonLabs, connected workspaces and project services. · Updated:
Contents
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (VelonLabs, XDEVIO DIGITAL Ltd., bul. Saborni No. 27, 9000 Varna, Bulgaria, e-mail: [email protected]) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
You may also use our online withdrawal function ("Vertrag widerrufen", German) on the linked page, operated by the same provider. A receipt with the date and time of submission is sent promptly after you submit your withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
For digital content not supplied on a tangible medium, the right of withdrawal may expire if performance started after you expressly consented to an early start and confirmed that you would lose the right as a result. Merely activating an ongoing digital service or subscription does not by itself remove the right of withdrawal. That requires full performance and the consent and acknowledgement required by the applicable European and national consumer law. These effects apply only when those conditions are actually met.
Model withdrawal form
Use of this form is not mandatory.
— To VelonLabs XDEVIO DIGITAL Ltd. bul. Saborni No. 27 9000 Varna Bulgaria E-mail: [email protected] — I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: ____________________________________________________________ — Ordered on (*) / received on (*): ________________________ — Name of consumer(s): ____________________________________ — Address of consumer(s): _________________________________ — Signature of consumer(s) (only if this form is notified on paper): ____________________________________________________________ — Date: ________________________ (*) Delete as appropriate.
Statutory conditions
For one-off digital content, the right of withdrawal can expire only when the statutory conditions for an immediate start are actually met, including the required consent and acknowledgement. Activating an ongoing subscription does not remove the right of withdrawal. Where an early start was expressly requested, a legally permitted proportional charge for digital services already performed may apply on a valid withdrawal. Credits and one-off content do not automatically follow the same rules as an ongoing subscription.